ProInf Data Center Operations support is a holistic approach to data center operations which pulls from best practices gained from the Information Technology Infrastructure Library (ITIL) framework for service operations. The approach considers seven processes and functions related to complete data center operational management:
Scope of Operational Support and Analysis Processes and Functions and How Operational Support and Analysis Activities Support the Service Lifecycle
Process to Support Data Center Events, Event logs, Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs and Outputs
Process to Support Data Center Incidents such as outages, equipment loss including Policies, Principles, Triggers and Techniques for recovery
Handling of Identified Problems or Issues within the data center including root cause analysis, comprehensive fixes, improvements and knowledge library inputs for future problem resolution.
Approach to handle end user, organization requests for moves, adds or changes to infrastructure within the data center
Process for server, application, database and physical access to the data center and its assets for end users.
Provides a support organization with rules and responsibilities for service support to end users