Data Center Operations

ProInf Data Center Operations support is a holistic approach to data center operations which pulls from best practices gained from the Information Technology Infrastructure Library (ITIL) framework for service operations. The approach considers seven processes and functions related to complete data center operational management:

Service Operation Practices

Scope of Operational Support and Analysis Processes and Functions and How Operational Support and Analysis Activities Support the Service Lifecycle

Event Management Process

Process to Support Data Center Events, Event logs, Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs and Outputs

Incident Management Process

Process to Support Data Center Incidents such as outages, equipment loss including Policies, Principles, Triggers and Techniques for recovery

Problem Management Process

Handling of Identified Problems or Issues within the data center including root cause analysis, comprehensive fixes, improvements and knowledge library inputs for future problem resolution.

Request Fulfillment Process

Approach to handle end user, organization requests for moves, adds or changes to infrastructure within the data center

Access Management Process

Process for server, application, database and physical access to the data center and its assets for end users.

Service Desk Function

Provides a support organization with rules and responsibilities for service support to end users